Privacy 
Policy

Effective Date: May 20, 3025


Paperminds Technologies (Heka Health Inc.) (“Paperminds Technologies,” “we,” “our,” or “us”) is committed to protecting your personal information in compliance with applicable laws, including Québec’s Law 25.

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1. Designation of privacy officer

Paperminds Technologies has appointed a Privacy Officer responsible for overseeing our compliance. You can contact our Privacy Officer at: office@paperminds.ai

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2. Personal information we collect

When you interact with our website (the “Site”), we collect:

A) Device Information:

• Browser type, IP address, device identifiers, time zone, cookies, site interactions.
• Technologies: Cookies, log files, web beacons, Hotjar, Google Analytics, Mixpanel.

B) Order and Payment Information (when applicable):

• Name, billing address, email, phone number, payment details.

C) Behavioral Information:

• Site usage patterns for improving navigation and content, and marketing optimization.

Sensitive Information (when applicable) (e.g., payment data) is treated with heightened security measures.

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3. How we use your information

We use your Personal Information to:

• Process orders and deliver products or services.
• Communicate with you regarding your purchases and interests.
• Detect fraud and security incidents.
• Improve the Site experience based on your interactions.
• Provide targeted offers and communications aligned with your consent preferences.

We ensure that the collection is limited to what is necessary for these purposes.

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4. Consent and your rights

Consent: We collect, use, and disclose your information with your explicit or implied consent, depending on the sensitivity of the information.

You have the right to:

• Access your personal information.
• Correct any inaccuracies.
• Request deletion (“Right to be Forgotten”).
• Request portability (transfer to another organization, where applicable).
• Withdraw consent at any time.

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5. Sharing your information

We may share your information with third parties only when necessary:

• Service Providers: (e.g., Stripe, Hotjar, Google Analytics, Mixpanel)
• Legal Requirements: To comply with laws, regulations, court orders, or requests from public authorities.

Some service providers may store your data outside Québec, including in the United States. When this occurs, appropriate safeguards are applied.

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6. Behavioral analytics and automated decision-Making

We use analytics tools (e.g., Hotjar, Mixpanel) to understand usage patterns. We do not make automated decisions that produce legal or similarly significant effects without human intervention.

You can opt out of tracking by:

• Google Settings
• Mixpanel Opt-Out
• Hotjar Do Not Track

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7. Data security

We employ administrative, technical, and physical safeguards appropriate to the sensitivity of your information:

• Secure encrypted storage of payment information.
• Access controls and audit trails.
• Regular security audits and employee training.

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8. Retention and deletion

We retain your information only as long as necessary for the purposes outlined or as required by law. Upon request, we will securely delete or anonymize your information, except when retention is legally required (e.g., tax obligations).

Right to Erasure Requests:
Contact office@paperminds.ai to request deletion of your data.

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9. International transfers

We retain your information only as long as necessary for the purposes outlined or as required by law. Upon request, we will securely delete or anonymize your information, except when retention is legally required (e.g., tax obligations).

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10. Minors

Our services are not intended for individuals under the age of 18.
We do not knowingly collect information from minors.

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11. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly.

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12. Contact Us

For questions, complaints, or to exercise your rights, contact:
Paperminds Technologies (Heka Health Inc.)
Attention: Privacy Officer Email: zhen@paperminds.ai

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